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Production Analyst

Lucid is the world’s largest audience platform for sourcing and understanding real, deterministic data about human behavior at scale. The company has built the largest and most powerful programmatic survey exchange, and has enabled brands, agencies and partners to ask and answer more than 8 billion questions worldwide. With a pool of over 70 million respondents, Lucid delivers unprecedented access to consumers for data-driven decision making – about everything from marketing to product development in real-time. Lucid is headquartered in New Orleans with offices in London and Gurgaon.

The Production Analyst will  play an integral part in the success of the deployment of new features and products in a fast growing product development organization. This role will be influential to the decision making process for deployment and execution of features.

 

Responsibilities:

  • Assist in pre-deployment analysis of features and expected KPI changes Engage in troubleshooting & reproduction of software issues 
  • Engage in troubleshooting & reproduction of software issues and communicate daily Product updates on feature and bug progress from the Tech team
  • Provide impact analysis of client issues to determine priority of overall benefit of issue resolution
  • Translate user issues into actionable steps for resolution by a product development team 
  • Work closely with major stakeholders - Product Management, Engineering Leads and Business Leaders to create KPIs for the Product team and identify areas for future focus and measure success of deployed product initiatives
  • Interact with internal software users and customer facing operations in a support, training or documentation capacity
  • Second line support to our Customers

 

Qualifications:  

  • 1+ years of experience in a data-driven environment
  • Bachelor's degree (Business Administration, Information Technology or related discipline preferred)
  • Experience using software to extract, analyze, organize and communicate data to support decision making
  • SQL/API/HTML familiarity preferred
  • Enjoys solving problems and prefers analytical methods
  • Outstanding communication and interpersonal skills
  • Easily able to grasp and retain new knowledge
  • Self-motivated and independent worker who can thrive in a fast paced environment

 

 

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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