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PartnerOps Analyst

Lucid is the world’s largest audience platform for sourcing and understanding real, deterministic data about human behavior at scale. The company has built the largest and most powerful programmatic survey exchange, and has enabled brands, agencies and partners to ask and answer more than 8 billion questions worldwide. With a pool of over 70 million respondents, Lucid delivers unprecedented access to consumers for data-driven decision making – about everything from marketing to product development in real-time. Lucid is headquartered in New Orleans with offices in London and Gurgaon.

Fulcrum seeks a highly-motivated individual with experience in technology or market research to join the team as a PartnerOps Analyst. Working with suppliers requires both patience and initiative. The PartnerOps Analyst will need to work closely with colleagues to train new Fulcrum users and motivate partners to engage more proactively with the Fulcrum Exchange. This role will combine account management and technical service. The ideal candidate is as comfortable with intensive data analysis as with leading a phone call with senior leaders from partner firms.

Responsibilities

  • Onboard and train Fulcrum suppliers on Fulcrum best practices
  • Troubleshooting projects for both buyers and sellers to enhance system conversion metrics
  • Articulate Fulcrum policies and drive adoption of new product development
  • Communicate knowledgeably to both internal and external stakeholders about our business model and the dynamics of the Fulcrum Exchange
  • Analyze and interpret Fulcrum data to help participants deliver more volume and transact more efficiently

The day-to-day work of the PartnerOps Analyst will initially consist of the following:

  • Data analysis and report preparation
  • Training new partners on Fulcrum and increasing adoption of new features by existing clients
  • Identifying and qualifying potential new partners
  • Troubleshooting problem projects and soliciting suppliers to collaborate on difficult studies
  • Taking on new things as they come in a fast-paced team environment

Requirements

  • BA/BS degree or higher
  • 1 year or more of work experience
  • Some background, experience, or passion for economics, technology, or social research
  • Excel proficiency and particular experience with pivot tables and advanced formulas
  • Excellent written and verbal communication skills
  • A collaborative attitude and an affinity for working in fast-paced, challenging environment

 

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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