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Client Success Manager - London

Lucid is the world’s largest audience platform for sourcing and understanding real, deterministic data about human behavior at scale. The company has built the largest and most powerful programmatic survey exchange, and has enabled brands, agencies and partners to ask and answer more than 8 billion questions worldwide. With a pool of over 70 million respondents, Lucid delivers unprecedented access to consumers for data-driven decision making – about everything from marketing to product development in real-time. Lucid is headquartered in New Orleans with offices in London and Gurgaon.

The Client Success Manager is responsible for successful onboarding and continued engagement of Fulcrum clients.  In this client-facing role, the Client Success Manager relationships with new users and works closely with Business Development to cultivate client relationships and the client’s use of Fulcrum. Daily responsibilities include answering support desk requests, running technology pilots, identifying and implementing training of existing accounts, leading the onboarding process, and account analysis through reporting and project checking. The Client Success Manager will be the first point of contact for Europe based Fulcrum accounts.

Candidates should be organized, assertive, and capable of delivering tangible results in a fast paced and creative environment. The Client Success Manager must be a self-starter who possess a strong sense of detail and willingness to become an expert of Lucid Products including the Fulcrum Platform, Federated Sample Services, and the Proof technology. The success of the candidate will be dependent on their ability to work on a small, growing team that works remotely from the US Operations team. The role may support clients in multiple time zones and industries, which will require flexibility, along with occasional travel.

RESPONSIBILITIES

  • Work closely with clients to increase their use of the Lucid suite of products
  • Support the sales process through pilot project management and initial analysis
  • Develop a working knowledge of software integrations for certain clients
  • Pro-actively troubleshoot and propose actionable solutions and training sessions
  • Answer support desk requests and project level client concerns
  • Actively participate in Fulcrum, Federated, and Proof weekly meetings and monthly account reviews
  • Develop a full understanding of the company, the market research and advertising industries and how Lucid Technologies can solve client challenges 

QUALIFICATIONS/REQUIREMENTS

  • Degree holder, Business/Economics/Social Science/Sociology/Statistics preferred
  • Market Research industry experience strongly preferred
  • 1-3 years of work experience with proven ability to manage multiple complex projects and clients under tight deadlines
  • High Proficiency in Excel and excellent written and verbal communication skills
  • Strong analytical and mathematical capabilities
  • Disciplined work ethic - self-motivated and detail oriented mindset focused on achieving revenue goals
  • Desire to be part of a fast growing London start-up
  • Fluency in multiple languages a plus

 

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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